You’re having a chilled Saturday until you decide to check your emails. Suddenly a very negative one lands in your inbox out of the blue. It’s a weekend, you can’t be dealing with this! The email is angry, rude and possibly even aggressive. It immediately makes you curl into a ball of self-doubt.
Instead of sending back a hasty, angry response, do these three things instead.
1. Avoid reacting immediately
Your immediate reaction is likely to be an angry snap judgement. Take a little time to digest the email in your mind. Do some deep breaths and try not to let it get to you too much.
2. Don’t take it personally
Sending rude and abusive emails is very unprofessional, so think that this says more about the sender than you and your work. Consider that they might be under pressure from their own boss, or acting under a lot of stress. Try and give them the benefit of the doubt. Don’t let your own emotions overwhelm the bigger picture.
3. Ask advice
Seek help from one of your colleagues about what to reply on Monday morning. It is easy to take offence at rude emails as they can be very personal, so getting an outsider’s perspective can be really valuable to you. Get someone else to read over your response when you have written it, just to make sure that you sound calm and professional. A hasty aggressive response won’t do you any favours.