Women are hitting back against a popular hair care product, claiming that it has resulted in extreme hair loss.
Wen hair products promise to strengthen your hair, with no additives or harmful chemicals. Their website says, ‘What sets Wen apart is its cleansing conditioner, a single-step process that cleanses and conditions the hair simultaneously.
‘The cleansers include a perfect blend of special ingredients, including natural botanicals and herbs…’
Now, lots of women are coming forward to show a truly worrying side effect. Their hair seems to be falling out. And, in some cases, it appears to be in massive clumps, rather than just a few strands.
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Taking to the company’s Facebook page, customers are uploading pictures of their hair loss, showing the effect that they believe Wen products have had on their locks.
One wrote: ‘I can’t leave my house. I’m depressed… I’m overwhelmed and frustrated [and] I cry when I look in the mirror.’
Another acknowledged that the issue may not be experienced by everyone, but went on to explain: ‘It’s really great that there are women out there having a good experience with this product, however, it is not the case for many of us.
‘I only used it a month and lost hair by the handfuls… You sell a product that makes hair fall out like a horror movie for many women.’
Other side effects that consumers are attributing to the product include scalp burn, itchiness and rashes.
In November, a class action lawsuit was filed against Wen, and the legal firm representing the claimants says that as many as ‘thousands or tens of thousands’ could also be set to sue the company.
So, what’s causing the hair to appear to fall out at such an alarming rate?
Whilst it hasn’t been proven, attorney Amy Davis, who is representing those affected, has an idea.
She told CBS News, ‘What we understand about the product and how it causes hair loss is it contains virtually no cleanser. It’s like using lotion to wash your hair, so instead of removing the product, when you rinse it off, it just becomes impacted in your hair follicle.’
Speaking to Buzzfeed, Wen have said that they intend to ‘vigorously contest the allegations’ made against their products and they also stress that ‘there is no scientific evidence whatsoever to support any claim’ that their products have caused anyone to lose their hair.
Either way, their Facebook page is racking up the complaints.